Frequently Asked Questions

How to self serve and find what you need online
During these exceptional times, many of our team are working from home. Whilst we are striving to offer the best possible service, there may be extended queues and wait times to reach our customer service advisors. Please check below to see if your query can be addressed online. If you still have a query, please also consider using our web chat facility where a member of our team will try to assist.

I'm new, how do I shop online?

I'm a brand new

Show me how easy it is >

I'm an existing customer
but never used your

Show me how easy it is >

How do I manage my account online?

If you have already registered on the  website, upon login you can access your ‘My Account’ area 24/7. From here you can see your order

history, download copy invoices, statements and credit notes. You can also track your parcel orders and manage your delivery address book.

If you have not registered already, you can register and place orders straight away, but please allow 24hrs (mon-fri) post registration to enable us

to activate your ‘My Account’ area, to access the above features.

You will be prompted to log in prior to being able to access these options

View & Track Orders

View your full purchase history and
track the status of recent orders.
More info >

Delivery Address Book

Store multiple delivery addresses,

Store multiple delivery addresses,

Update address book >

Invoices & Credit Notes

View your invoices and credit notes

as downloadable PDFs

View More >

Manage Saved Baskets

View & edit your saved baskets.

When ready, complete your order.

View baskets  >

Edit Personal Details

Check & update your contact
information and login details.
View More >

Check Invoice Address

Need to review or update your
invoicing address?
View More >

I need to request a quotation, how do I do this?

If you need to access an instant quote, securing your pricing for up to 30 days, you can now do this online! Simply add the relevant items to your
basket and select ‘Request a Quote’ on the basket page. You will then be asked to select a reason for your quote, once you have done this, your
quote will be processed.
With an instant quote you can print, email or save as a PDF. When you are ready to place your order just return to ‘My web quotes’ and checkout.
View your existing web quotes >

I've got an issue with my product, what do I do?

In the unlikely event that you’ve discovered a fault with a product, ordered the wrong item or even just looking to buy a spare part or accessory
for an item you already own, we’re here to support you.

Report a Fault

If you have a fault with an appliance,
our engineers are here to help.
Submit repair request >

Return an Item

If you’re unhappy with your item,
return it for FREE within 30 days*.
Submit return request >

Check for Spare Parts

We stock hundreds of spares to keep
your items running longer.
View spare parts guide >

I'm unsure which product to buy, can you help me?

With over 30,000 products, we appreciate finding the right product is not always easy. If you are looking for assistance, check out our Cater Hub
section of the website for the latest inspiration and advice; helping you select the right item to meet your needs.

Buying Guides

Guides and advice to help you
choose the perfect product.
View all guides >


The go-to place for industry news,
tips, case studies, recipes and more.
View all articles >


Shop by brand, range, season or
venue with our helpful mini-shops.
View all mini-shops >

Other useful links

Contact Us

For questions not answered on this
page you can contact an advisor.
View contact details >

Our Stores

We have stores accross the country,
you can find your nearest one here.
View store finder >

Click & Collect Service

Save time by shopping online and
collecting from one of our stores.
Find out more >

Delivery Information

Full information & costs for delivery
to your area can be found here.
Find out more >

Installation Service

From single item to complete kitchen
refurb, we have a solution for you.
Find out more >

Terms & Conditions

Our terms & conditions of sale are
published here in full.
View full T&Cs >